Terms & Conditions

1. About Senior Stylist

Senior Stylist is a subscription-based consultation platform that connects users with independent, verified senior hair stylists (“Senior Stylists”). We provide technology and tools to facilitate chat and virtual consultations; we do not operate as a salon or provide in-person services.

2. Eligibility & Account

To use Senior Stylist, you must be legally capable of entering into a binding agreement in your jurisdiction. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Subscription & Billing

Access to consultations is provided on a subscription basis through the App Store or Google Play. By subscribing, you authorise the relevant store to charge you recurring fees according to the plan you select.

• Renewals: Subscriptions renew automatically unless cancelled in accordance with store policies.
• Cancellations: You must cancel your subscription directly via the App Store or Google Play. We cannot cancel on your behalf.
• No Refunds: Unless required by applicable law, we generally do not offer refunds for partially used billing periods or unused consultation credits.

4. Nature of the Service

Consultations are advisory only. Senior Stylists provide professional opinions, suggestions, and technical guidance, but they cannot physically perform hair services through the app. You are solely responsible for any decisions you make based on the advice received, including treatments you undertake yourself or instruct a local stylist to perform.

5. Independent Senior Stylists

Senior Stylists are independent professionals, not employees or agents of Senior Stylist. While we vet stylists for senior-level expertise and experience, we do not guarantee specific results or outcomes from any consultation.

Ratings, reviews, and other feedback are provided by users and do not constitute endorsements or warranties by Senior Stylist.

6. User Responsibilities

When using the platform, you agree to:

• Provide accurate and complete information about your hair history, treatments, allergies, and sensitivities.
• Follow local health and safety guidance and patch-test products where recommended.
• Use the chat and consultation tools respectfully and not engage in abusive, unlawful, or inappropriate behaviour.
• Respect the privacy and professional boundaries of Senior Stylists.

7. Content & Intellectual Property

The Senior Stylist app, website, branding, and underlying technology are owned or licensed by us and are protected by intellectual property laws. You may use the platform solely for your personal, non-commercial use and may not copy, distribute, or reverse-engineer any part of the service.

8. Limitation of Liability

To the maximum extent permitted by law, Senior Stylist and its directors, employees, and partners are not liable for:

• Any indirect, incidental, or consequential damages arising out of your use of the platform.
• Hair outcomes, colour results, or physical reactions to products or treatments you choose to apply.
• Actions or omissions of any independent Senior Stylist.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

9. Service Availability

We strive to provide a reliable, 24/7 consultation platform, but we do not guarantee uninterrupted or error-free access. The service may be temporarily unavailable for maintenance, upgrades, or due to factors outside our control.

10. Termination

We may suspend or terminate your access to the platform if we reasonably believe that you have violated these Terms & Conditions, engaged in fraud or abuse, or pose a risk to other users or Senior Stylists. You may stop using the service at any time by deleting the app and cancelling your subscription via the relevant app store.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. When we make significant changes, we will update the “last updated” date and may notify you within the app or by email. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms.

12. Contact

If you have any questions about these Terms & Conditions, please contact us at info@senior-stylist.com.